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FAQ

Frequently asked questions

  • What is the turnaround time?
    Fold DFW has a turenaround time of three business days for wash & fold, pressed/starched laundry, and dry cleaning. Alterations and speciality items require additional day for processing. These items will be deliverd a week from from your inital pick up date. Need items faster? Express services are available for $9.99 for 2 day delivery, $14.99 for next day delivery. Simply select this updgraded service and enter delivery instructions within the notes section.
  • Is there a delivery fee?
    Fold DFW charges a $4.89 delivery fee for orders under $250. Small fee for such a large convenience
  • How do I know which size bag I have for wash and fold?
    Common Trash Bag sizes are 4-8 gallon bag = grocery bag or bathroom trash bag 13-15 gallon bag = kitchen trash bag 30-33 gallon bag = large outdoor trash bags 55-65 gallon bag = x-large contractor trash bag
  • I want to place my first order, now what?"
    For your first order 1. Simply place your clothes in a trash bag for your first order. Separate the items you'd like to have wash & folded,pressed laundry, or dry cleaned in smaller disposable bags and label the bags accordingly. describe each bag in the "Order Notes" section. 2. Select a date and time slots for pick-up and delivery. We will arrive and deliver at your doorstep or your residence concierge/office. If you are not home, please provide specific instructions for a safe place to pick up & deliver your clothes in the "Order Notes" section. 3.Garments and Household Items will be professionally laundered according to the Instructions on the care tag. 4. You will received text notifications to inform you of the cleaning and delivery process
  • What kind of detergent do you use for wash & fold?
    Our standard detergent is Arm & Hammer Liquid Detergent in Uscented & Fresh Scent. This formula is infused with Arm & Hammer baking soda which is strong enough to power through dirt, odors, and ensure a clean rinse . The unscented formula is perfume- and dye-free, which is great for sensitive skin! Want a more eco-friendly option? Select Ecos. This formula is comprised of sustainable, plant-based ingredients. or feel free to send your own detergent. We'll gladly clean your clothes as you wish
  • How do I make payment?
    Fold uses a cashless payment system. When you create an account online, your payment details are stored securely online with our credit card processor. You are able to view your receipt in your web portal. Your card will be charged at delivery. To view our full price list, please visit the pricing section of this website or call/text us at 817-783-4441 with any questions. We gladly accept Mastercard, Visa, Discover, and American Express.
  • How do I make special requests for my order or use your alterations service?
    If you have any special requests or alterations, please include details in your order in the in the Notes section online. Feel free to include a detailed note within your order bag as well.
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